Hotel Directory

Dear Guests,
Thank you for choosing the Hotel Nani Mocenigo Palace for your stay in Venice.
The Reception Team will be at your disposal for any assistance/information.
Below you will find some useful information about our Hotel and the services offered.
We wish you a pleasant stay in our Venetian Palace.

Reception and room-to-room calls
To contact Reception (available 24/7) dial 9.
To contact another guest room, dial the room number.

WI-FI
Network: Hotel Nani Mocenigo Palace
Password: venezia2017

Check-in from 14.00
Check-out by 11.00. Free luggage storage available at the Reception

Breakfast: 07.30 – 10.30
Garden & Bar: 10.30 – 23.30

La Bauta Restaurant
Lunch: 12.30 – 14.30
Dinner: 19.00 – 22.30
Monday lunch only.

To contact Room Service please dial 414.
Room Service is available with an extra charge of €15.

Breakfast room service
Breakfast room service is available from 07.30 to 10.30. Kindly complete the breakfast card provided in your room and hang it on the outside door handle by 03.00.

In-room dining
In-room dining is available daily from 10.30 to 23.00. Please click the link below to view the menu: Room Service menu

Late-night in-room dining
Late-night in-room dining is available upon request from 23.00 to 07.30. Kindly contact Reception to place your order.

Bathroom alarm
In the event of an emergency/urgent assistance, please pull the cord inside the shower. Our Reception Team will receive an alert and will try to contact you by phone. If there is no response, the Staff will automatically be authorised to enter the room to verify the emergency and your safety.

Air conditioning and heating.
All rooms are equipped with air conditioning and heating. It is possible to switch it on/off and vary the temperature via the thermostat inside the room. All windows are equipped with an open window detection system that turns off the air conditioning or heating automatically if it detects that the window is open.

Do not disturb
If you do not wish to be disturbed, we kindly ask you to hang the “Please do not disturb” sign on the outside door handle or click the “Do not disturb” button on the thermostat device. In the presence of such a sign/signal, hotel staff will not be allowed to enter the room.

Room cleaning
The cleaning service is carried out daily by 16.00. If you wish your room to be cleaned as a priority, we kindly ask you to hang the “Please make-up the room” tag on the outside door handle.

Pet in the room
If you do not wish our staff to enter the room while your pet is in the room, please hang the ‘Pet in room’ tag on the handle outside the door.

No smoking
We would like to remind you that smoking is strictly forbidden in your room and in all public areas. Throughout the hotel there are smoke detectors that activate the alarm in the event of a violation.

Our Commitment to Sustainability
We believe that excellence in hospitality should go hand in hand with respect for the environment. For this reason, we adopt sustainable practices aimed at reducing our environmental impact while preserving the comfort and quality of our guests’ experience.
Bed linen and towels are changed upon request. We use glass dispensers filled with organic, cruelty-free products and encourage recycling through dedicated waste-sorting bins with separate compartments for paper, glass and plastic, general waste. The slippers provided in the rooms are biodegradable and eco-friendly, while our tea selection is supplied by La Via del Tè, a prestigious Italian brand certified by Fairtrade.
Smart Room Management System
Our hotel is equipped with an intelligent room management system that automatically optimizes energy consumption without compromising guest comfort. Lighting, air conditioning, heating, and other in-room services are managed intelligently based on room occupancy. When the room is unoccupied, the system automatically reduces energy usage; upon the guest’s return, comfort settings are restored automatically.
This technology allows us to minimize waste, reduce our environmental footprint, and provide a more sustainable stay experience.
These small but meaningful initiatives reflect our daily commitment to a more conscious and responsible approach to hospitality.

Laundry, ironing and dry cleaning services are available from Monday to Friday.
The service is not available on Saturdays, Sundays and public holidays.
Laundry must be delivered by 9.30 and will be returned within 48 hours.
To request the service, please fill in the laundry form inside your room, place your clothes in the bag provided and contact Reception to request collection.

Police 113
Medical emergency 118
Firefighter 115